{"id":2724,"date":"2023-03-13T08:20:11","date_gmt":"2023-03-13T08:20:11","guid":{"rendered":"https:\/\/klbtheme.com\/blonwe\/?page_id=2724"},"modified":"2026-02-09T09:41:37","modified_gmt":"2026-02-09T09:41:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/domovenok.com.ua\/en\/faq\/","title":{"rendered":"Questions and Answers"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2724\" class=\"elementor elementor-2724\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b4e50f7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b4e50f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18d7831\" data-id=\"18d7831\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b10c2a9 elementor-widget elementor-widget-blonwe-page-banner\" data-id=\"b10c2a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blonwe-page-banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"page-header\"><div class=\"container\"><div class=\"page-header-inner\"><h1 class=\"entry-title\">Frequently asked questions<\/h1><div class=\"entry-description\"><p><\/p><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e95216 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e95216\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cce6a83\" data-id=\"cce6a83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c491878 elementor-widget elementor-widget-heading\" data-id=\"c491878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Delivery and payment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327f7cd elementor-widget elementor-widget-accordion\" data-id=\"327f7cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-5291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How fast do you deliver orders?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-5291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5291\"><div class=\"accordion-item\"><div id=\"collapseOne\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne\" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Delivery across Ukraine takes 2-5 business days. Orders placed before 18:00 are shipped the next day.<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-5292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is there free delivery?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-5292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5292\"><div class=\"accordion-item\"><div id=\"collapseTwo\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingTwo\" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Yes!!! Delivery is free for orders over 1000 UAH. For smaller amounts, the delivery cost is 150 UAH.<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-5293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payment methods are available?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-5293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5293\"><p>We accept payments by card (online), cash on delivery (by mail\/courier), and through systems: Privat24, Monobank, LiqPay.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-5294\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5294\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I pay by installments?<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-5294\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5294\"><p>Yes, you can pay by installments through PrivatBank (\u00abPurchase by installments\u00bb) and Monobank (\u00abInstallment plan\u00bb) without a commission.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-017e583 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"017e583\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1bbab4\" data-id=\"a1bbab4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1200ceb elementor-widget elementor-widget-heading\" data-id=\"1200ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> Returns and warranty<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2a129 elementor-widget elementor-widget-accordion\" data-id=\"2d2a129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4731\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4731\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I return the goods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4731\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4731\"><div class=\"accordion-item\"><div id=\"collapseOne-1\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne-1\" data-bs-parent=\"#accordionExample-2\"><div class=\"accordion-body\">Yes, returns are possible within 30 days of receipt. The product must be in its original packaging, without damage.<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4732\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4732\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I make a refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4732\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4732\"><div class=\"accordion-item\"><div id=\"collapseTwo-2\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingTwo-2\" data-bs-parent=\"#accordionExample-2\"><div class=\"accordion-body\">Write to our support or call us (+38 067 683 45 98). We will send you instructions and a return label. The funds will be returned to the card within 5 business days.<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4733\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4733\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I do if the goods arrive damaged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4733\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4733\">Do not accept the parcel in the presence of a courier\/postal worker - take a picture of the damage and let us know right away. We will replace the goods for free.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t&lt;\/section\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0427\u0430\u0441\u0442\u0456 \u043f\u0438\u0442\u0430\u043d\u043d\u044f \u0414\u043e\u0441\u0442\u0430\u0432\u043a\u0430 \u0442\u0430 \u043e\u043f\u043b\u0430\u0442\u0430 \u042f\u043a \u0448\u0432\u0438\u0434\u043a\u043e \u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0454\u0442\u0435 \u0437\u0430\u043c\u043e\u0432\u043b\u0435\u043d\u043d\u044f? \u0414\u043e\u0441\u0442\u0430\u0432\u043a\u0430 \u043f\u043e \u0432\u0441\u0456\u0439 \u0423\u043a\u0440\u0430\u0457\u043d\u0456 \u0437\u0430\u0439\u043c\u0430\u0454 2\u20135 \u0440\u043e\u0431\u043e\u0447\u0438\u0445 \u0434\u043d\u0456\u0432. \u0417\u0430\u043c\u043e\u0432\u043b\u0435\u043d\u043d\u044f, \u043e\u0444\u043e\u0440\u043c\u043b\u0435\u043d\u0456 \u0434\u043e 18:00, \u0432\u0456\u0434\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442\u044c\u0441\u044f \u043d\u0430\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u0434\u043d\u044f. \u0427\u0438 \u0454 \u0431\u0435\u0437\u043a\u043e\u0448\u0442\u043e\u0432\u043d\u0430 \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0430? \u0422\u0430\u043a! \u0414\u043e\u0441\u0442\u0430\u0432\u043a\u0430 \u0431\u0435\u0437\u043a\u043e\u0448\u0442\u043e\u0432\u043d\u0430 \u043f\u0440\u0438 \u0437\u0430\u043c\u043e\u0432\u043b\u0435\u043d\u043d\u0456 \u0432\u0456\u0434 1000 \u0433\u0440\u043d. \u0414\u043b\u044f \u043c\u0435\u043d\u0448\u0438\u0445 \u0441\u0443\u043c \u2014 \u0432\u0430\u0440\u0442\u0456\u0441\u0442\u044c \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0438 150 \u0433\u0440\u043d. \u042f\u043a\u0456 \u0441\u043f\u043e\u0441\u043e\u0431\u0438 \u043e\u043f\u043b\u0430\u0442\u0438 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u0456? \u041f\u0440\u0438\u0439\u043c\u0430\u0454\u043c\u043e \u043e\u043f\u043b\u0430\u0442\u0443 \u043a\u0430\u0440\u0442\u043a\u043e\u044e (\u043e\u043d\u043b\u0430\u0439\u043d), \u0433\u043e\u0442\u0456\u0432\u043a\u043e\u044e \u043f\u0440\u0438 \u043e\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u0456<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/domovenok.com.ua\/en\/faq\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2724","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/pages\/2724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/comments?post=2724"}],"version-history":[{"count":8,"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/pages\/2724\/revisions"}],"predecessor-version":[{"id":11586,"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/pages\/2724\/revisions\/11586"}],"wp:attachment":[{"href":"https:\/\/domovenok.com.ua\/en\/wp-json\/wp\/v2\/media?parent=2724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}